How do I set my timezone?

You can always set your timezone by going to My Account > Edit Account

How do I edit my profile?

Profile can be edited by going to My Account > Edit Account > Student Profile

How do I add points?

You need to buy tickets to be able to add points, each ticket package has a corresponding amount of points

I already bought a ticket but my points did not increase

Sometimes PayPal takes a short time before it processes its transaction specially during office hours, but it shouldn't take an hour before your points get updated.

Where can I see my booked lesson?

All the schedules that you have booked including the old ones are under My Schedules menu

How do I book a lesson?

You can book a lesson by going to Booking menu, from there you can select your favorite teacher. After clicking your favorite teacher, the teacher's profile will appear and there's a Booking menu at the top of the profile. Clicking the Booking menu will display the teacher's schedule in a calendar format, once your done selecting all your preferred schedules, just click Save Schedules at the bottom.

How do I cancel a booked lesson?

You can cancel all booked schedules by going to My Schedules and clicking the cancel button.

What is good Filipino teachers?

The Philippines has become the official language is English, the school has been teaching most subjects in English.

I am a beginner. How can I learn English online?

Classes are one to one lessons with a native speaker teacher understands Japanese or Japanese. Please rest assured that it is a complete original Classes according to the level of the student.

To be well to speak English, do I have to take a lesson as many times a week?

Ideally, every day, at least three times a week or more, you should take a lesson.

Do teachers speak Japanese?

Nearly all American native speakers can speak Japanese. Please check profile and instructor referral.

I want to question in Japanese.

Japanese language support is ordered by e-mail basically. You we will respond as soon as possible by sending an email to or visit info@myskypenglish.com. Skype name myskypenglish1 to answer in Japanese.

I wish to convey the lesson that online English teacher before the lesson.

You can write a wish when you book your Classes. Please give your preference in English, such as Free conversation, use XX text, VOA / BBC / CNN News.

Teachers can not even hear from the time of the appointment.

If you do not hear from teachers beyond the start time of 3 minutes lesson, then log into the site, click the lesson, please click on the Skype CALL button. Also, if there is a first contact, please call the instructor directly from Skype.

Can I take lessons early morning or late at night?

Yes. The My Skype English teachers are a member of the U.S. and UK residents. Full 24-hour.

Native Skype poor condition, better hear the voice of Filipino teachers online. What should I do?

Hard time hearing the voice of English teachers online, cut once, which often calls back and improved. Turn off the video and audio quality is improved.

If the call expires in the online English Classes, what should I do?

If the line is broken, the teacher re-applied each time. However, when the prospect for improved lines bad of Skype, you can cancel online English Classes, you can extend the time or Classes.

Can I take lessons with my children?

You are welcome to take lessons together with your child. In that case, we recommend the use of a built-in microphone or PC microphone stand.